Prerequisites
If you plan to install Avaya one-X Agent with video and if Avaya IP Softphone with video or Avaya one-X® Communicator with video is installed on your computer, you must remove the Polycom video with either of the products and install the Polycom video with the installer supplied with Avaya one-X Agent. Refer to Removing existing software for more information.
Ensure that Microsoft .NET Framework 3.5 SP1 is installed on your computer.
If you plan to use Click-to-Dial using Mozilla Firefox, then ensure that Mozilla Firefox is installed.
- Using a Windows Explorer, navigate to the directory containing the Avaya one-X Agent Installation Software that you have downloaded from the Avaya distribution site.
- Unzip the contents and double-click the OneXAgentSetup.exe file.
The system starts the installation wizard and displays the welcome screen.
- In the welcome screen, click Next.
The End-User License Agreement screen appears.
- In the End-User License Agreement screen, select the I accept the terms in the License Agreement check box, and click Next.
The User Information screen appears.
- Enter your name and organization name in Full Name and Organization fields, respectively.
- In the User Information screen, click Next.
The Destination Folder screen appears.
- In the Destination Folder screen, enter the location where you want to install Avaya one-X Agent , and click Next.
The Central Management Information screen appears.
- If Central Management is installed for Avaya one-X Agent, perform the following steps:
- Select Enable Central storage of profile information check box.
- Enter the Central Management server IP address and port number in the Central Management Host and Central Management Port fields, respectively. For example, enter the https://[HOSTANDPORT]/oneXAgentCM/client/.
This is an optional step. You can install Avaya one-X Agent without selecting the Enable Central storage of profile information check box. An example URL with port number and path appears. If you have not changed the default port, type the IP Address into this sample preserving the port number. The following is an example URL with backstroke (/) at the end https://148.147.18.62:8643/oneXAgentCM/client/.
- Click Next.
The Language Pack Information screen appears.
- Choose Language Packs for future users and click Next.
The one-X Agent Options screen appears.
- In the one-X Agent Options screen, choose appropriate options.
Options Description Use windows credentials to login to Central Management Select this option if you are using Single sign-on, which requires additional Microsoft Active Directory, to be able to log on to Central Management and/or Presence Services using the windows credentials. Enable Tutorials Select this option to install help with tutorials. These are videos clipping with illustrations to perform operations visually. Leave this check box cleared to install help without tutorials.
In either case, help is presented in HTML and PDF formats.
Enable Click to Dial in Internet Explorer Select this option to enable the Click-to-Dial support in Internet Explorer. Enable Click to Dial in Mozilla Firefox Select this option to enable the Click-to-Dial support in Mozilla Firefox. This option appears only if Mozilla Firefox is installed on your computer. - Click Next.
The Video Information screen appears.
- To enable the video in Avaya one-X Agent , select the Enable Video check box in the Video Information screen.
The Enable Video appears enabled only if the correct version of Polycom Video is installed and detected on your computer.
- To change the TTY Baud Rate, select the Baud Rate from the available options. By default, the TTY Baud Rate is 45.45. For North American Standard, the TTY Baud rate is 45.45.
- To complete the Avaya one-X Agent installation, click Install.
The system begins the Avaya one-X Agent installation and the wizard displays a progress bar. After completing the installation, the Completed the Avaya one-X Agent Setup Wizard screen appears.
- To start Avaya one-X Agent immediately after you exit the wizard, in the Completed the Avaya one-X Agent Setup Wizard screen, select Launch one-X Agent when setup exists.
- In the Completed the Avaya one-X Agent Setup Wizard screen, click Finish.
